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Our support team is here to help, answer your questions, and assist you wherever you travel.
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Frequently Asked Questions
MolaHop eSIM
What is MolaHop?
MolaHop is a travel eSIM service that keeps you connected in minutes across 200+ destinations worldwide — no physical SIM swap needed.
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM built into compatible smartphones and tablets. It lets you download a data plan directly to your device without needing a physical SIM card.
What devices support eSIM?
Most modern smartphones support eSIM. You can check if your device is compatible using our compatibility tool at molahop.com/dispositivos-compatibilidad-esim/
How long does it take to receive a MolaHop eSIM?
As soon as your payment is processed, you'll receive access to your QR code and installation instructions via email — it's instant!
Affiliates & Partnerships
How can I redeem a discount or referral code?
If you clicked a partner link, the discount applies automatically. Otherwise, enter your code at checkout before completing the payment.
Does MolaHop have an affiliate program?
Yes! We partner with travel creators, bloggers, social media influencers, and businesses. We also offer co-marketing and sponsorship options. Visit our Become an Affiliate page to learn more.
My Account & Billing
Which payment methods do you accept?
We accept all major cards (Visa, Mastercard, Amex, etc.), Apple Pay, Google Pay, and PayPal.
Can I request a refund?
Yes, refunds are available as long as you haven't installed the eSIM on your device. Contact us at hola@molahop.com and we'll take care of it.
Did we miss anything?
Write to us directly from here! Our team reads every message and will reply to your email as soon as possible.
- Fast response within 24 hours
- Support in English and Spanish
- Help with installation, billing and more
Send us a message
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